Passenger Revenue Accounting Specialist – Practice Setup

Job Title :

Passenger Revenue Accounting Specialist – Practice Setup

Location : Bangalore / Pune

Experience : 12+ Years

Industry :

Airline / Aviation / BPO / Shared Services

Key Responsibilities :

Lead and execute day-to-day

Passenger Revenue Accounting (PRA)

tasks for client airlines :

Ticket issuance, refunds, exchanges, and revalidations

Sales, uplift, and flown revenue reconciliation

Processing BSP / ARC reports and performing settlement validation

Identifying and accounting for unflown tickets, breakage, and expired coupons

ADM / ACM processing and dispute resolution

Work on interline and codeshare revenue validation using proration logic

Reconcile PRA data with ERP or GL systems; support month-end and quarter-end close activities

Identify and flag anomalies, leakages, or exceptions in sales and revenue data

Ensure data accuracy in airline-specific PRA tools and compliance with IATA standards

Adhere to client-specific SLAs, TATs, and quality benchmarks

Document process steps and keep SOPs and training manuals updated

Collaborate with internal quality, automation, and transformation teams to enhance process efficiency

Participate in client calls and support reporting and audit requirements as needed

Drive the setup of PRA practice for airlines , including designing processes, defining workflows, implementing tools, and establishing governance standards

Mentor and guide junior PRA team members and lead process improvement initiatives

Required Skills & Experience :

Bachelor’s degree in Commerce / Finance / Accounting, or Aviation

12+ years of experience in PRA operations in a BPO or shared services environment

Proven experience in setting up PRA practice within the airline domain

Deep knowledge of airline industry and revenue accounting practices

Hands-on experience with PRA tools such as SIRAX, REVERA, Amadeus PRA, or similar

Familiarity with GDS systems (Amadeus, Sabre, etc.) and BSP / ARC reporting

Strong MS Excel, analytical, and problem-solving skills

Excellent communication skills to interface with client stakeholders

Strong attention to detail and ability to work in a structured SLA-driven setup

Good to Have :

Exposure to interline proration, tax calculation, and fare audit

Knowledge of automation tools (e.g., UiPath, Alteryx, Power BI)

Experience supporting multiple airline clients or geographies

Flexibility to work in shifts or client time zones (as applicable)