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Client Support
Client SupportSortMyScene • vapi, gujarat, in
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Client Support

Client Support

SortMyScene • vapi, gujarat, in
1 day ago
Job description

Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

  • Assist organisers and venues in getting onboarded smoothly on SortMyScene
  • Be highly active on WhatsApp groups to respond to queries in real time
  • Provide support for feature-related assistance
  • Coordinate between internal teams & clients to ensure smooth operations
  • Maintain client relationships and ensure quick, effective resolutions
  • Guide clients on how to use dashboard features, tracking tools, and workflows

Qualifications

  • Strong communication skills — clear, polite, and confident across WhatsApp, Instagram, and Email
  • Ability to handle multiple conversations and clients simultaneously without missing details
  • Highly proactive and responsive — someone who reacts fast and takes initiative
  • Comfortable managing WhatsApp groups and customer-facing chats
  • Basic tech-savvy skills, especially understanding online dashboards, tools, and simple troubleshooting
  • Strong organisational skills with the ability to prioritise tasks during peak hours
  • Patience, problem-solving attitude, and ability to stay calm with stressed clients
  • Past experience in customer support, client servicing, or community management is a plus (not mandatory)
  • Fluent in English
  • Must be comfortable with an on-site role and being active during evenings / weekend peak times
  • Create a job alert for this search

    Client Support • vapi, gujarat, in

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