Kinaxis Rapid Response Consultant

Role Overview We are looking for a Kinaxis AMS Support Consultant to provide application management, issue resolution, and functional support for Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation. Key Responsibilities Provide Level 2 / 3 functional and technical support for Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity). Perform root cause analysis, troubleshoot system and data issues, and provide timely resolutions. Assist in minor configuration changes, workbook and dashboard modifications, and report building. Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow / Jira). Support data validation and reconciliation between Kinaxis and source systems (ERP, SAP, Oracle). Collaborate with internal COE or Kinaxis team for escalations and version upgrades. Ensure change requests and fixes follow proper testing and release processes. Create and maintain knowledge base documents, SOPs, and user guides. Required Skills 2–5 years of experience supporting Kinaxis RapidResponse or similar supply chain planning tools. Hands-on experience in supply chain processes such as demand / supply planning, MPS, and S&OP. Knowledge of data integration, data mapping, and data validation principles. Experience with SQL / Excel for data analysis and issue diagnosis. Familiarity with incident management tools like ServiceNow or Jira. Strong problem-solving and communication skills.