Staff Data Platform Engineer

Job Description

Staff Data Platform Engineer

Our Enterprise Data & Analytics (EDA) is looking for an experienced Staff Data Platform Engineer to join our growing Platform engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle.

As a Staff Data Platform Engineer, you will shape the strategy, architecture, and execution of Zendesk’s data platform that powers next-generation reporting and analytics across the product portfolio. You’ll lead complex, multi-team initiatives; set technical standards for scalable, reliable data systems; and mentor senior engineers while partnering closely with Product, Security, and Analytics to deliver high-quality, compliant, and cost-efficient data products at scale.

Data is at the heart of Zendesk’s business-this is a high-impact, high-ownership role with broad technical and organizational influence.

What you get to do every single day

• Lead architecture and roadmap

Define and evolve the end-to-end data platform architecture across ingestion, transformation, storage and governance.

Design and deliver secure, and highly-available data services and pipelines handling large-scale, mission-critical workloads.

Define standards for data modeling, testing (unit / integration / contract), CI / CD, IaC, and code quality; champion reproducibility and reliability.

What you bring to the role

What does our data stack looks like

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.