Senior Client Relations Manager

Our team is seeking a highly skilled Client Liaison to play a pivotal role in building and maintaining strong relationships with our clients. The ideal candidate will possess excellent communication skills, be able to work independently, and have a proven track record of delivering results-driven solutions.

This critical role requires exceptional client-facing skills, as well as strong time management and organization abilities. The Client Liaison will be responsible for monitoring and tracking progress of all clients, conducting onboarding sessions, enabling client renewals, communicating with internal and external stakeholders, and providing general support to the sales team.

• Manage interactions with existing clients (IT, BPO, and Network service providers)
• Liaise between provider and our community
• Identify proper usage of services by scheduling briefings and workshops for clients aligned to their objectives
• Work consultatively with clients to ensure they see value out of their relationship with us; conduct calls and regular cadence calls
• Drive and manage monthly / quarterly targets of usage of services per client assigned
• Provide an overview on our tools, services, and offerings purchased and track their usage regularly
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly / quarterly basis

Required Skills and Qualifications :

A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function is required. Time management skills are also essential - the ability to juggle multiple projects with aggressive deadlines. Stakeholder Management - the ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner.

Education level : Bachelor's Degree with a diploma in Marketing / Operations.