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Operational Excellence Manager
Operational Excellence ManagerACL Digital • Bengaluru, Republic Of India, IN
Operational Excellence Manager

Operational Excellence Manager

ACL Digital • Bengaluru, Republic Of India, IN
15 days ago
Job description

Key Responsibilities :

  • Lead and deliver cross-functional process improvement projects across onboarding, billing, service, cash application, and collections
  • Translate “golden process” designs into executable actions on the ground
  • Coach and mentor Green Belt project leads across journey teams
  • Collaborate with analytics teams to define, track, and baseline CTQ metrics
  • Drive stakeholder alignment and standardization in fragmented process environments

Requirements :

  • Certified Lean Six Sigma Black Belt
  • 10-18 years of relevant experience in shared services, finance operations, or customer operations
  • Proven success in project delivery within large-scale transformation programs
  • Strong facilitation, problem-solving, and change leadership skills
  • Led a team Must have handled the project of Black Belt for Transformation Programs in Billing areas
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    Manager Operational Excellence • Bengaluru, Republic Of India, IN

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