Customer Support Specialist(American accent)

Company Description

Stellar Outsourcing Solutions offers end-to-end mortgage services to US-based lenders along with expertise in Accounting & Finance, Marketing, IT Management, and Administrative Operations. At Stellar, we focus on delivering cost-effective outsourcing solutions that help clients achieve improved efficiency. By taking on non-core tasks, we enable businesses to concentrate on their primary operations and growth strategies. Our commitment is to provide tailored solutions that maximize value and streamline processes.

Role Description

This is a full-time remote role for a Customer Support Specialist(American accent is must). The Customer Support Specialist will handle inquiries and issues from clients, ensuring high levels of customer satisfaction. Daily tasks include providing technical support, troubleshooting customer concerns, and maintaining effective communication with customers. The role also involves leveraging analytical skills to identify and resolve problems and contributing to the continuous improvement of support processes.

Qualifications

Proficiency in Customer Support and Customer Satisfaction techniques

Fluent in English(American accent is must)

Strong Interpersonal Skills to effectively communicate and build rapport with clients

Experience in Technical Support and troubleshooting customer issues

Analytical Skills to assess problems and implement effective solutions

Exceptional verbal and written communication skills

Ability to work independently in a remote environment

Previous experience in customer support for american citizen is must

Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies

Make outbound calls as necessary based on business needs

Experience in US Mortgage domain is preferrable.