Sr. DSS - Deal Ops

Sr Deal Strategy Specialist

Role

The Senior Deal Strategy Specialist plays a key role in managing complex order creation deal structuring and contract execution for Googles services The role ensures accuracy compliance and operational excellence across the deal lifecycle from opportunity validation to order form finalization and renewal The specialist also acts as a subject matter expert and point of escalation for peers ensuring smooth collaboration between Field Sales Representatives FSR SMEs QA and Deal Desk teams

Key Responsibilities

Order and Contract Management

Review and validate sales requests and customer data submitted by FSRs

Create and finalize complex order forms contracts including order IDs service SKUs legal and billing information

Ensure order documentation adheres to internal compliance and policy standards

Manage order updates and amendments in systems such as Vector Q and SAP

Support automation and standardization initiatives within order creation workflows

Renewals and Amendments

Own the end to end process for renewals and service extensions

Validate renewal order details in CLOUD Helpdesk Order Management Knowledge Base and Q tools

Coordinate with Sales and Finance teams to ensure timely renewals and accurate billing alignment

Deal Structuring and Compliance

Conduct Approval vs Policy Approval vs Contract and Contract vs Booking validations

Identify deviations potential risks and escalate exceptions per policy

Collaborate with SMEs and QA for reviews and implement corrective feedback

Maintain documentation traceability for all order and contract records

Stakeholder Collaboration and Support

Partner with QA SMEs and Sales Ops for smooth deal execution and policy adherence

Provide inputs to process improvement and quality initiatives based on recurring issues

Quality and Governance

Ensure compliance with SOPs and zero error standards

Analyze QA feedback and drive error proofing through best practices

Support training and mentoring of junior DSS agents

Track and maintain accuracy 99 and first pass yield 95

Skills And Qualifications

Graduate degree in Commerce Business Administration or Finance preferred

3 5 years of experience in deal desk renewals order management or contract operations

Strong knowledge of contract lifecycle management CLM and order fulfillment systems

Proven ability to handle complex deal structures and multistakeholder coordination

Proficiency in Google Workspace SAP Salesforce or Q platforms

Excellent analytical skills compliance orientation and attention to detail

Strong verbal and written communication skills for stakeholder engagement

Willingness to work in rotational 18x7 shifts

Behavioral Competencies

Accountability Takes ownership of deal accuracy and timelines

Collaboration Works cross functionally with QA SME and Ops for issue resolution

Critical Thinking Anticipates issues and proposes compliant efficient solutions

Quality Focus Champions first time right outcomes and process consistency

Skills Required

Salesforce, Sap