Cisco UCCE

TCS hiring!!

Role : UCCE components ICM, PG, CVP, CTI, Finesse, CUIC,CM

Location : Bangalore, Hyderabad

Experience : 5-10

Must have :

UCCE – solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC,CM

Strong knowledge on Cisco products UCCE / PCCE & features and other cisco gateways understanding

Strong hands-on CVP / ICM / CUIC / Finesse application & implementation work needed with troubleshooting capabilities.

3-6 years of relevant work experience

ServiceNow tool experience for Change / Incident / Problem Management

UCCE / PCCE– Knowledge and exposure

Strong hands-on CC- Troubleshooting skills

Knowledge of other contact center systems such as Genesys, Avaya, Nice, or F9 is preferred but not required.