Salesforce Developer

Job Title : Salesforce Developer

Job location : Hyderabad / Bangalore / Mumbai / Kolkata / Gurugram

Work mode : Hybrid

Must be flexible to work in the UK timings

Preferred Knowledge / Skills

Demonstrates a thorough level of abilities with, and / or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality

• Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills;
• Capable of leading team and client status meetings and extracting relevant metrics;
• Handles client relationships, enabling effective communication;
• Offers functional and / or technical subject matter expertise;
• Participates in process and / or redesign efforts;
• Leads technical, functional, and / or test teams for the implementation of system features;
• Manages and follows the development lifecycle to enable timely enhancement delivery;
• Provides in-depth knowledge of the Salesforce application and evaluates the customer’s processes against the standard Salesforce functionality;
• Experience in use of Salesforce in a support / managed services environment;
• Assesses impact of Salesforce seasonal releases on client systems;
• Documents the business requirements which express what actions a solution should take and what outcome is expected;
• Responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
• Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations;
• Provide automation solutions to reduce ticket volumes and / or optimize support efforts;
• Ability to :
• Analyze and understand business and / or technical problems;
• Understand data and processes;
• Design and develop solutions for reported system issues;
• Plan and carry out system and user acceptance testing;
• Familiar with and experienced in :
• Core application functionality;
• Development methodologies, including Agile;
• Application technology stack for Salesforce;
• DevOps processes and tools;
• Works and delivers against engagement SLAs and KPIs; and,
• ITIL process knowledge / understanding is highly preferred.
• Experience as a Salesforce and Data developer.
• Knowledge in Salesforce flows, Lightning components, APEX, SOQL, ETL migration tools, REST & SOAP web services.
• Strong team management.
• Desirable experience in managed services and international projects.