Spares Customer Support Coordinator

About the Role

The Service & Spares Coordinator will act as the primary contact for Pharma & Health care customer inquiries related to spare parts, ensuring that all customer needs are met with professionalism and efficiency.

Responsibilities

• Customer Interaction & Support
• Act as the primary contact for customer inquiries related to spare parts.
• Understand requirements, gather technical / commercial details, and provide timely updates on quotations, availability, and lead times.
• Resolve concerns regarding spares, pricing, or delivery.
• Coordination with Principals / OEMs
• Send inquiries with accurate specifications to principals / OEMs.
• Follow up for quotations and technical clarifications.
• Coordinate for special pricing, approvals, or alternatives.
• Maintain strong relationships with OEM partners.
• Spares Quotation Management
• Review quotations for correctness and completeness.
• Prepare and submit quotations as per company format and pricing policy.
• Ensure timely submission and maintain revision records.
• Order Processing & Follow-up
• Verify customer purchase orders against quotations.
• Forward orders to principals and track acknowledgements.
• Monitor order status, dispatch schedules, and coordinate logistics.
• Customer Satisfaction & Relationship Management
• Build long-term relationships with repeat customers.
• Handle urgent / breakdown spares requests on priority.
• Maintain professionalism and service-oriented communication.

Qualifications

Required Skills

Preferred Skills

Pay range and compensation package