Technical Consultant – Backup

Role Purpose

• The Managed Cloud team is responsible for managing various Cloud platforms, Implementing Dedicated Customer Solution Platforms, day-to-day operational support, upgrading existing platforms, advising on solutions and delivering new platforms.
• The team is responsible for all infrastructure, virtualization, computing,storage and backup solutions, both dedicated to private or public cloud.
• We have plenty of challenging SLA’s and KPI’s to focus on across a wide range of customers often desiring different objectives and results
• You will also look to onboard new customer solutions working closely with the delivery team and project managers to accept platforms into operations
• Provide customer reports showing performance, constraints, improvements and recommendations
• You will work collaboratively with a great team located across Europe and India.
• Supporting an extremely eclectic mix of IT solutions as our portfolio of customers are wide-ranging.
• Responsibilities
• Primarily support existing virtualized, storage and backup environments
• Dealing with all types of incidents, requests, and changes to ensure that Service Level Agreements with customers are adhered to.
• Build and maintain strong working relationships with employees
• Strong communication and interface skills with other functional areas
• Maintain the CMDB
• Document standards and procedures
• Working with service account managers to assist them in feeding back information to the customer.
• Proactively look for improvements
• Assist in project deliveries when required.
• Following ITIL-based change procedures.
• Evolve and implement new services to support Getronics technical

functions in line with business requirements and service descriptions.

Primary Skills

▪ Total IT Experience : +10 Years

▪ Relevant Technical Experience : +5 Years

▪ VEEAM experience is essential for this role.

▪ Experience in managing large and complex enterprise services.

▪ Experience in managing cloud-based platforms.

▪ Proven ability to work in a high-performing team.

▪ Skills to manage several work streams simultaneously while balancing business priorities and quality.

▪ Has developed expert knowledge of one specific technical support area and has a broad knowledge of other areas.▪ Ability to cope in a technically complex and fast-changing environment.

▪ Understanding of how to build, configure, and deploy backup tools and agents.

▪ Able to communicate clearly to peers, project managers, and customer account managers.

▪ Ability to build key relationships across peer group levels and above.

▪ Capability to manage, plan, analyze, and troubleshoot capacity and performance.

▪ VEEAM backup and VEEAM ONE reporting, replication configuration, and support, including tape out.

▪ Schedule and supervise all maintenance and installation work, including major configuration changes and upgrades.

▪ Must be familiar with some of the module-based backups like Exchange, SQL, Oracle.

▪ Sound knowledge & understanding of various backup technologies around cloud solutions & virtualized platforms.

▪ Working with project team & delivering as per design, Ability to work in own initiative.

▪ Good understanding of various tape library hardware & components.

Desirable Skills

closely worked alongside and share technical expertise with them as required.