IT Operations - Senior Analyst

Job description

Responsibilities

Key Responsibilities :

• Maintaining, documenting, Technology / Application Support and Service Level Agreements.
• Manage  user access  and onboarding for platforms, including  Active Directory (AD)  and cloud-based tools.
• Develop, implement, and manage IT solutions to improve visibility, automate workflows, and optimize IT operations.
• Work closely with the onshore / offshore / cross-functional team providing ongoing support for the Annalect technology and Business teams.
• Ongoing support of the Annalect technology and Business teams using existing tools or to be built tool / application sets.
• Strong understanding of ad platforms such as Google Ads, Meta, TikTok, Amazon DSP, DV360, The Trade Desk Etc.
• Must have good QA Skill to compare key advertising metrics (Clicks, Impressions, Cost, etc.) between the platform and the destination data.
• Documenting, implementing and managing statistics to ensure that the AOS team is operating at a highly efficient and effective level.
• Monitoring and handling incident response of the infrastructure, platforms, and core engineering services. Troubleshooting infrastructure, network, and application issues. Help identify and troubleshoot problems within environment.
• Must be able to work both independently and as a productive member in a team.
• Leads team projects and activities using project management methodology.
• It is expected that this position will require 40% process / procedure and 60% technology skills
• Can be available 24x7 for occasional technology / application related issues.
• Support robots encountering issues by taking on tickets and identifying root cause analysis.
• Maintain and update documentations whenever changes are made to the robots.
• Knowledgeable and able to support RPA infrastructure and architecture.

Qualifications

Required Skills

Skills Required

Active Directory, Sql