Guest Services Supervisor

Position : Front Office Executive / Senior Associate / Supervisor / Duty Manager

Company : Svenska Design Hotels, a European chain of boutique hotels from Sweden

Location : 5-star Luxury Hotel in Kakinada, Andhra Pradesh

Salary : Rs. 2.40 to Rs. 3.60 lakhs per annum

Qualifications : Undergraduate degree / diploma in hotel management

Experience : Min. 5 years front office experience in hotels essential

Language Skills : Proficiency in English (essential) and Telugu (desirable)

Responsibilities :

• Guest Engagement : Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.
• Team Leadership : Supervise and mentor the front office team, fostering a collaborative and service-oriented environment.
• Operational Excellence : Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.
• Communication : Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.
• Hospitality Expertise : Utilise your hospitality degree / diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.
• Revenue Optimisation : Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success.
• Training and Development : Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.

Apply to hr.kakinada@svenskahotels.com with your resume and current / expected compensation