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Manager - Admissions and Outreach

Manager - Admissions and Outreach

GRAM HR Solutions.tamil nadu, tamil nadu, in
1 day ago
Job description

Job Title : Manager – Outreach

Location : Chennai

Experience : 6–10 years in Outreach, Admissions, or related roles in the Education Industry

Role Type : Full-time, On-site

Role Overview

The Manager – Outreach will be responsible for driving enrolments through outreach and

sales activities, while also ensuring a positive student experience post-admission. The role

will focus on 70% outreach / sales and 30% student experience, requiring a balance between

achieving enrolment targets and supporting student success.

Key Responsibilities

Outreach & Sales

  • Plan and execute outreach activities, events, and campaigns to drive student

enrolments.

  • Develop and maintain strong relationships with schools, colleges, counsellors, and

    • other partners in the assigned region.

  • Generate leads through on-ground and digital outreach, and convert them into

    • successful enrolments.

  • Achieve and exceed monthly / quarterly enrolment targets.
  • Track, analyse, and report outreach metrics to optimize performance.

    • Student Experience

  • Act as a bridge between admissions and student success, ensuring smooth onboarding

    • of enrolled students.

  • Support student engagement post-admission by addressing initial queries and guiding

    • them through processes.

  • Collaborate with the Student Success team to track student satisfaction and address

    • concerns proactively.

  • Conduct orientation sessions and regular check-ins with newly enrolled students to

    • ensure a positive transition.

  • Assist in building student communities (WhatsApp groups, peer-to-peer connect,

    • alumni linkages) to enhance belongingness.

  • Collect and report student feedback to continuously improve student experience and

    • retention.

    Key Skills & Attributes

  • Strong sales acumen with a proven track record in outreach, student recruitment, or

    • admissions.

  • Excellent communication and interpersonal skills to engage with both prospects and

    • enrolled students.

  • Ability to empathize and resolve student concerns effectively.
  • Comfort in managing both sales KPIs and student satisfaction metrics.
  • Proactive, target-driven, and able to work independently as well as collaboratively

    • with cross-functional teams.

  • Familiarity with the education sector, student lifecycle, and local market dynamics in

    • Chandigarh and Chennai.

    Qualifications & Experience

  • Graduate / Postgraduate in Business, Marketing, Education, or a related field.
  • 6-10 years of experience in outreach / sales, preferably in the education or edtech

    • sector.

  • Prior exposure to student counselling, student success, or related functions will be an

    • added advantage.

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