Customer Experience Specialist
Linen TrailTrichūr, Republic Of India, IN4 days ago
Job descriptionExcellent written and verbal communication skills (English, Hindi, and Malayalam preferred). Strong customer empathy and problem-solving attitude. Prior experience in e-commerce or D2C brand support preferred. Familiarity with tools like WhatsApp Business, Shopify, Zoho or similar CRMs is a plus. At Linen Trail, you’ll be part of a growing digital-first fashion brand redefining quiet luxury in India. You’ll work directly with the founders and have the opportunity to grow into a senior customer experience role.
Customer Support Executive (Email, WhatsApp & Voice)
Location : Thrissur, Kerala
Company : Linen Trail – India’s Quiet Luxury Linen Label
About the Role :
We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice . You’ll be the first point of contact for our customers helping them with orders, queries, and recommendations while maintaining the premium experience that defines Linen Trail.
Responsibilities :
- Manage daily customer communication across Email, WhatsApp, and voice calls.
- Resolve order-related queries, exchange / refund requests, and shipping updates.
- Drive conversions by helping customers make confident purchase decisions.
- Collaborate with operations and marketing teams to ensure smooth post-purchase experiences.
- Maintain CRM hygiene and daily logs of interactions.
Requirements :
Compensation :
💼 CTC : ₹3,00,000 per annum
🎯 Incentives : Performance-based variable pay linked to conversion and satisfaction metrics
Why Join Us :
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Customer Experience Specialist • Trichūr, Republic Of India, IN