Fertility Care Coordinator

Company Description

Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, and clinical excellence, combining cutting-edge reproductive medicine with deeply personalised patient support. Our mission is to make fertility care more transparent, data-driven, and emotionally supportive.

(You can explore more about us at www.Lumafertility.Com & https : / / lumafertility.Com / press-release / )

Role Description

The Patient Care Coordinator will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists. The Care Coordinator will focus on creating a smooth, calm, and empowering experience for all patients. We seek a compassionate and empathetic candidate with prior healthcare experience, particularly in patient-facing roles, to excel in this position.

Qualifications

• A degree in BHMS, BAMS, or BDS is necessary.
• An MBA in Healthcare would be preferred
• Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with patients.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Compassionate and empathetic nature, with a passion for women's health.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.

Key Responsibilities :

provide resources and information to empower patients in making informed decisions.

Benefits :