Assistant Manager - US Retirement & PensionWNS • Meerut, IN
Assistant Manager - US Retirement & Pension
WNS • Meerut, IN
1 hour ago
Job description
Job Description
A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .
Should effectively liaison with various departments within WNS to gain support and resolve issues
Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency
Understand the different areas of operations-including process knowledge
Successfully to handle a team of 10-15 FTEs
Effective work allocation for team
Make sure that all Service Level Agreements are met
Effective management of pipeline-quality and new projects
Ensure accurate and timely reports are sent to the management on time
People Management-Regular reviews / 121s / Appraisals conducted
Analyse training needs for teams and provide support
Qualifications
minimum 1 year of People management experience
Graduate
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Assistant Manager • Meerut, IN
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