Customer Service Representative

Key roles and responsibilities of a reservation agent include :

• Processing refund requests and resolving billing discrepancies in line with established policies.
• Addressing guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
• Providing recommendations for local attractions and activities to enhance the guest experience.
• Identifying opportunities for improving reservation processes and guest satisfaction.
• Ensuring adherence to established policies and procedures.

The ideal candidate will possess excellent English communication and interpersonal skills, voice clarity, fluency, and confidence in handling US customers. Proficiency in property management systems and reservation software is also required.

A minimum of one year of experience in customer service, BPO, hotels, or vacation rentals handling US clients is essential. Prior experience in reservations or sales is beneficial. We value skills, experience, and voice quality over formal education.

Required Skills and Qualifications

Benefits

This is a remote position offering flexibility and autonomy. The ideal candidate will thrive in an independent environment while maintaining exceptional communication and customer service skills.

Other Requirements

A proactive approach to problem-solving and effective communication are essential for this role. A strong understanding of customer service principles and practices is also necessary.