Lead ServiceNow Quality Analyst

Job Title : Lead ServiceNow Quality Analyst

Location : Chennai (Work from office only)

Job Type : Full-time

Experience Required : 5+ years in Quality Assurance, 3+ years with ServiceNow platform testing

Job Summary :

We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations, enhancements, and upgrades. The ideal candidate will have deep knowledge of QA methodologies, a strong understanding of the ServiceNow platform, and experience leading QA efforts in agile environments.

Key Responsibilities :

• Lead QA efforts for ServiceNow projects including Incident, Problem, Change, CMDB, Service Catalog, and custom applications.
• Develop and maintain test strategies, plans, and cases for ServiceNow functionalities and integrations.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and identify quality risks early.
• Perform functional, regression, integration, and UAT testing across multiple ServiceNow modules.
• Utilize automated testing tools such as ATF (Automated Test Framework) and other third-party tools as applicable.
• Maintain and enhance automated test suites for continuous testing in CI / CD pipelines.
• Track and report defects and testing progress using tools like JIRA, ServiceNow Agile, or Test Management plugins.
• Provide mentorship and guidance to junior QA analysts on ServiceNow testing best practices.
• Ensure testing complies with ITSM / ITIL processes and ServiceNow platform governance.

Required Skills and Experience :

Preferred Qualifications :