Technical Team Lead

Job Summary :

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

• Review administrative processes and recommend improvements as necessary.
• Responsible for overflow of work as dictated by business needs.
• Maintain current and acceptable procedures for all assigned task.
• Setup / breakdown of conference spaces to meet the customers event needs.
• Perform preventative maintenance task to help maintain customer spaces including but not
• limited to : testing / repairing cables, testing / repairing various hardware components.
• Clean various AV equipment including but not limited to : camera lenses, monitors and
• equipment fans.
• Responsible for job site documentation as needed.
• Perform support tasks in a timely and quality conscious manner including but not limited to : meeting support, installing connectors, video / audio recording support.
• Work with internal / external teams in a professional manner that reflects the values of AVI-SPL.
• Provide client training as needed.
• Adhere to and understand local safety standards for all site duties.
• Setup and troubleshoot various audio / video systems.
• Travel to various job sites as required.

Other duties assigned as needed

Skills and Abilities

Education and / or Experience

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Skills Required

Basic Computer Knowledge