Customer Operations Specialist - 45032

Role Overview : We are seeking

detail-oriented professionals

with hands-on experience in

customer service operations, e-commerce, or operations management . In this role, you will help build workflows, datasets, and simulations that are critical for

benchmarking large language models (LLMs) .

Your work will ensure that AI systems are tested against

real-world business scenarios , validated for

accuracy and compliance , and aligned with

customer experience standards .

What You’ll Do :

Recreate operational workflows for

compliance checks

(KYC, AML, GDPR, PCI), audits, and internal controls.

Validate AI-generated outputs for

administrative tasks, compliance reports, and operational logs .

Structure datasets that reflect

refund logs, approval workflows, and compliance records .

Collaborate with tooling developers to

simulate dashboards and monitoring workflows .

Required Qualifications :

Hands-on experience in

operations management and compliance workflows

(KYC, audits, refunds, documentation, logs).

Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).

Strong

attention to detail

and ability to spot issues in AI-generated workflows.

Understanding of how

operational data

is used to train and evaluate LLMs.

Excellent written English for creating training-quality datasets and validating AI responses.

Perks of Freelancing with Turing :

Remote-first and flexible work

environment.

Opportunity to contribute to

cutting-edge AI projects

with leading LLM companies.

Potential for

contract extension

based on performance and project needs.

Offer Details : Commitment :

At least 4 hours / day, minimum 30 hours / week, with 4 hours overlapping PST.

Engagement Type :

Contractor / Freelancer (no medical or paid leave).

Duration :

1 month (possible extension).

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