Key Responsibilities :
1. Engagement and Client management
- Transition of new FCC engagement
- Building robust quality control measures, standard operating procedures, management reporting
- Drive customer satisfaction
2. Strategy & transformation
Help in implementing the strategic vision for our Financial Crimes Compliance services.Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.Lead and mentor a team of compliance professionals.3. Technology initiatives
Identify AI / ML and other technology use cases, in alignment with current market trendsWork with IT teams to define requirements, perform testingIdentify third party data and technology solutions to build an FCC managed services eco-system4. Staffing and Training
Manage talent identification and retentionPrepare and impart training programmes across the FCC domain5. Sales support
Identify target segmentsCollaborate with sales team in client pitches and proposalsStrategize the sales solution based on client requirements6. Management reporting
Key Competencies :
Required Skills & Qualifications Education & Experience :
Bachelor’s or master’s degree with FCC certifications (ACAMS, ACFCS)15+ years of experience in the outsourcing industry, having worked with leading financial institutionsDomain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).Experience in setting up client engagements, leading transitions, delivery management etc.Experience in sales pitch, proposal building, solutioning etc.Proven track record on client management and technology initiativesSoft Skills :
Strong leadership and stakeholder management skills.Ability to Analyse business requirementsExcellent problem-solving, troubleshooting, and project management skills.Strong communication and training skills to support non-technical users.Ability to manage multiple projects simultaneously and work in a fast-paced environment.