Retail Branch Operations

A Retail Branch Operations job typically involves managing daily branch activities, overseeing staff, and ensuring high customer service and sales targets are met. Key responsibilities include ensuring compliance with regulations, monitoring financial performance, implementing operational strategies, and resolving customer issues. The role also requires a strong understanding of banking products, strong leadership, and excellent communication skills.

Key responsibilities

• Daily operations :  Oversee and manage the day-to-day operations of the branch, ensuring efficiency and productivity.
• Staff management :  Lead, train, and develop branch staff to achieve performance goals and maintain high standards of service.
• Customer service :  Ensure excellent customer service, build customer relationships, and resolve any complaints or escalations.
• Sales and financial targets :  Drive sales and revenue, and monitor branch performance against financial goals and Key Performance Indicators (KPIs).
• Compliance and risk :  Ensure the branch adheres to all banking regulations, internal policies, and security protocols.
• Strategic implementation :  Develop and implement strategies to improve branch performance, enhance customer loyalty, and attract new customers.

Skills Required

Staff Management, Customer Service, Sales, Compliance, Risk Mitigation