Senior Director Software Engineering [T500-18747]

Senior Director – Software Engineering

Bengaluru, India | Hybrid Work Model

About Best Buy :

Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact.

Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day.

This position is based in Bengaluru.

Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.

As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.

All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.

This leadership role offers the opportunity to work with global stakeholders and cutting-edge technologies, including public cloud platforms, omnichannel systems, and AI-driven engagement tools. You’ll lead the development of high-impact software platforms while championing engineering best practices and fostering an inclusive, high-performance culture.

Key Responsibilities :

Build and lead multiple engineering teams and deliver large scale software products in partnership with key stakeholders with company-wide impacts and outcomes

Connect the larger organization strategic goals directly to their team's goals and can effectively communicate that to their teams

Guide production support for complex and high-priority issues

Provide strategic direction aligned with broader business goals

Build a high-performing organization by mentoring senior managers and engineering leaders

Drive continuous improvement in software development lifecycle (SDLC) quality, tools, and innovation

Partner with global executive stakeholders on long-term initiatives and priorities

Architect and modernize solutions with a customer-first mindset

Excellent communication and leadership skills, with the ability to influence both technical and non-technical stakeholders

Champion a test / learn / iterate culture focused on progress and outcomes

What You Bring :

18+ years of experience in technology, including :

8+ years of experience managing engineering leaders

7+ years of experience with full stack modern web frameworks (React, Node, Java or, Python or Node or GoLang)

7+ years building SaaS applications at enterprise scale

7+ years of experience in cloud-native architecture (AWS or GCP preferred)

3+ years of experience in omnichannel technology (e.g., contact center platforms, digital communication tools)

Experience with Google Customer Engagement Suite (e.g., DialogFlow, Agent Assist)

Exposure to LLMs, Gen AI technologies, and responsible AI practices

About the Opportunity :

Location : Bengaluru, India

Work Mode : Hybrid (in-office 3 days / week)

Compensation & Benefits : Industry leading; based on experience and expertise

Why Apply :

Join a purpose-driven company at the forefront of redefining customer experience through technology. You’ll work with visionary leaders, world-class talent, and next-gen tools to help shape the future of omnichannel engagement and commerce.