Ensure performance service metrics and SLAs are consistently met.Identify and recommend process improvements as part of continuous improvement initiatives.Support the team as a subject matter expert and assist team leads in managing the team during their absence.Review team outputs to ensure quality and accuracy.Train and mentor junior or new team members.Own functional areas of responsibility and ensure timely delivery.Respond to client queries and resolve issues arising in daily operations.Escalate issues beyond the scope of work in a timely manner.Ensure compliance with company policies, contracts, and standard accounting practices.Perform other duties as assigned by supervisors.Skills Required
Ms Excel, Jde, Process Improvement, Financial Reporting