Strategic Operations and Excellence

The Sr. Manager – Operation Excellence is a pivotal role focused on executing CMD’s strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist CMD directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business within CMD's office.

This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results.

It is suited for someone who can function both as a strategic enabler and a tactical executor.

KEY RESPONSIBILITIES :

1. Strategic Operations & Coordination

Act as the operational anchor for CMD & leadership team’s directives across departments.

Support CMD in transforming strategic plans into actionable, measurable work streams for business excellence.

Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.

Track execution of key priorities and ensure timely closures.

2. Performance Monitoring & Operational Excellence

Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.

Track, evaluate, and monitor performance across all business verticals — sales, operations, marketing, service, and support.

Develop and manage Performance Dashboards and Business Review Trackers for analysis.

Identify gaps and improvement opportunities in business operations and recommend corrective actions.

Drive a culture of performance accountability and continuous improvement across the organization.

Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.

3. Execution Excellence

Structure leadership-level initiatives into milestones and drive accountability with functional leaders.

Drive improvement projects and internal audits initiated by leadership team.

Handle sensitive data and strategic initiatives with discretion and professionalism.

SOP driven initiatives for business excellence.

FIRST SIX MONTHS EXPECTATIONS

(List in order of importance the position objectives & measurements associate will be expected to deliver within the

first six months of employment. Be as specific and concrete as possible in describing these tasks)

• Achieve 6 month’s target as defined in the KRA
• Develop and maintain relationships with all the vertical Heads.
• Ensure measurable progress against quarterly KRA-linked goals.

Attribute / Skill / Experience Weight

Previous knowledge of running an enterprise / Background in working with entrepreneurs / proven experience working in a startup environment at a senior level handling cross functional operations. 30

SOP Driven business / operational excellence. 20

Minimum 6–8 years of Operational Excellence experience in a senior support / Chief of Staff / COO Support-type role 20

MS Office (Advanced Excel & PowerPoint), MIS handling, Strategic Coordination, Communication 10

Graduate / Postgraduate with excellent command over English. 10

Professional demeanor, confidentiality, agility, and high accountability are non-negotiable. 10