Client Service Operations Specialist

Job Description

You will join our team as a contractor in the Client Service Operations department.

We are a remote-first organization that embraces an accelerate from anywhere culture. You may be required to travel to our office based on business requirements or for company / team events.

As a Contractor, Client Servicing Operations, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success.

This position requires proficiency in both Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management.

Responsibilities

• Support Account Managers : Manage ongoing projects and provide excellent support to ensure successful project outcomes.
• Client Queries : Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
• Build Strong Client Relationships : Build strong relationships with clients by understanding their needs and providing tailored service options.
• Service Quotations and Invoicing : Prepare service quotations and manage timely invoice submissions according to contracts.
• Customer Expectations : Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
• Process Improvements : Identify and implement improvements in services, processes, and systems.

Required Skills and Qualifications

Benefits

We offer a range of benefits to support your career growth and well-being, including professional development opportunities, flexible working arrangements, and a competitive salary package.

Others

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional results.