Patient Calling and CS Specialist (US Process)

Company Description

AIG Business Solutions Pvt. Ltd. is a cross-border consulting and services firm with expertise in revenue cycle management (RCM), HR consulting, US staffing, IT services, project management, and hospital management. With operations in both the United States and India, AIG partners with businesses to design scalable systems, build high-performance teams, and streamline critical functions. Our mission is to drive people-centric transformation through tailored solutions that align talent, technology, and strategy. By combining data-driven decision-making with deep industry knowledge, we help businesses overcome workforce and operational challenges to build capabilities for sustained success.

Role Description

This is a full-time, on-site role for a Patient Calling and CS (Customer Service) Specialist, located in Dwarka. The Patient Calling and CS Specialist will be responsible for making outbound calls to patients, handling inbound inquiries, coordinating patient schedules, managing patient records, and resolving any issues or concerns patients may have. The specialist will also be responsible for maintaining a high level of customer service, documenting interactions and providing support to enhance patient experience.

Qualifications

• Strong communication and interpersonal skills for making outbound calls and handling inbound inquiries
• Experience in coordinating schedules and managing patient records
• Customer service skills with the ability to resolve issues and concerns effectively
• Proficiency in using computer applications and maintaining accurate documentation
• Ability to work independently and as part of a team in a fast-paced environment
• Previous experience in healthcare or patient interaction roles is a plus
• High school diploma or equivalent; additional education or certifications in a related field are beneficial

Job Title :

Patient Calling and Customer Service Specialist (US Healthcare Process)

Department :

Patient Services / Customer Experience

Location :

Dwarka, New Delhi (Work from Office)

Shift Timing :

9 : 00 PM – 6 : 00 AM (US PST Shift)

Experience Required :

Minimum 3 years of experience in Patient Calling / Customer Service (US Healthcare preferred)

Skills Required

coordinating schedules , Customer Service