Customer Service Engineer

Company Description

Prognosys Medical Systems brings over a decade of expertise in manufacturing advanced X-ray equipment. The company's product portfolio includes single and dual detector solutions, floor-mounted systems, ceiling-suspended systems, floor-to-ceiling systems, mobile systems, and battery-operated systems. Prognosys also offers an extensive range of C-arm systems, demonstrating its commitment to innovation and precision in medical imaging. The company is dedicated to delivering high-quality solutions that meet the diverse needs of healthcare providers.

Role Description

This is a full-time, on-site role located in Delhi for a Customer Service Engineer. The Customer Service Engineer will be responsible for providing technical support and troubleshooting, ensuring optimal equipment functionality. Day-to-day tasks include delivering field service visits, addressing customer support needs, resolving technical issues, and ensuring customer satisfaction by maintaining and servicing medical equipment efficiently and professionally.

Qualifications

• Strong skills in Customer Satisfaction, Customer Support, and building positive client relationships
• Expertise in Field Service and on-site support for equipment maintenance and performance
• Proficiency in Technical Support and Troubleshooting for resolving technical issues effectively
• Strong problem-solving abilities, attention to detail, and the ability to work independently
• Educational qualification in Biomedical Engineering, Electrical Engineering, or a related field is beneficial
• Experience in servicing medical imaging equipment is a plus

Skills Required

Customer Support, field service, Technical Support, Equipment Maintenance, Troubleshooting