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Zoho Administrator

Zoho Administrator

ConfidentialMumbai, India
8 days ago
Job description

Job Overview : We are seeking a proactive and detail-oriented SAAS Application Access Manager to oversee and manage user access and change management to our critical business applications. This role requires a good understanding of user access management processes, and the ability to maintain security and compliance while ensuring the seamless operation of the applications.

Key Responsibilities :

User Access Management :

  • Manage user accounts and permissions within SAAS applications.
  • Create, modify, and deactivate user access based on roles, responsibilities, and business needs.
  • Ensure appropriate levels of access control, granting only necessary permissions to ensure security and compliance.

Account Security & Compliance :

  • Monitor user activity and implement access audits to ensure compliance with organizational security policies.
  • Work closely with the IT and security teams to enforce access protocols and safeguard sensitive information.
  • Stay updated on security best practices related to SAAS platforms and recommend improvements.
  • Application Configuration & Integration :

  • Assist in configuring and customizing applications to meet business needs.
  • Collaborate with cross-functional teams to integrate applications with other internal systems and workflows.
  • Troubleshoot and resolve any access-related issues that arise within the applications.
  • Training & Support :

  • Offer ongoing support and guidance to end-users regarding application functionality, troubleshooting, and access issues.
  • Maintain user documentation and internal knowledge base.
  • Monitoring & Reporting :

  • Regularly monitor access logs, usage patterns, and potential security risks across applications.
  • Generate periodic reports on user access, system activity, and compliance with security protocols for management review.
  • Collaboration with Stakeholders :

  • Liaise with department heads and team leads to understand access requirements and adjust permissions as necessary.
  • Collaborate with teams to ensure a consistent approach to user access management across all platforms
  • Requirements :

  • Bachelor's degree in information technology, Computer Science, or a related field (required)
  • Proven experience managing access to SAAS platforms, particularly Zoho CRM, DocuSign, and other enterprise tools.
  • Familiarity with user access controls, permissions, and security best practices.
  • Strong organizational and problem-solving skills, with the ability to manage multiple tasks and prioritize effectively.
  • Excellent communication skills, with the ability to work collaboratively with technical and non-technical stakeholders.
  • Experience with audit trails, compliance, and maintaining data security within cloud-based applications.
  • Familiarity with identity and access management (IAM) principles.
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    Skills Required

    docusign , Data Security, zoho crm

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