Job Overview : We are seeking a proactive and detail-oriented SAAS Application Access Manager to oversee and manage user access and change management to our critical business applications. This role requires a good understanding of user access management processes, and the ability to maintain security and compliance while ensuring the seamless operation of the applications.
Key Responsibilities :
User Access Management :
- Manage user accounts and permissions within SAAS applications.
- Create, modify, and deactivate user access based on roles, responsibilities, and business needs.
- Ensure appropriate levels of access control, granting only necessary permissions to ensure security and compliance.
Account Security & Compliance :
Monitor user activity and implement access audits to ensure compliance with organizational security policies.Work closely with the IT and security teams to enforce access protocols and safeguard sensitive information.Stay updated on security best practices related to SAAS platforms and recommend improvements.Application Configuration & Integration :
Assist in configuring and customizing applications to meet business needs.Collaborate with cross-functional teams to integrate applications with other internal systems and workflows.Troubleshoot and resolve any access-related issues that arise within the applications.Training & Support :
Offer ongoing support and guidance to end-users regarding application functionality, troubleshooting, and access issues.Maintain user documentation and internal knowledge base.Monitoring & Reporting :
Regularly monitor access logs, usage patterns, and potential security risks across applications.Generate periodic reports on user access, system activity, and compliance with security protocols for management review.Collaboration with Stakeholders :
Liaise with department heads and team leads to understand access requirements and adjust permissions as necessary.Collaborate with teams to ensure a consistent approach to user access management across all platformsRequirements :
Bachelor's degree in information technology, Computer Science, or a related field (required)Proven experience managing access to SAAS platforms, particularly Zoho CRM, DocuSign, and other enterprise tools.Familiarity with user access controls, permissions, and security best practices.Strong organizational and problem-solving skills, with the ability to manage multiple tasks and prioritize effectively.Excellent communication skills, with the ability to work collaboratively with technical and non-technical stakeholders.Experience with audit trails, compliance, and maintaining data security within cloud-based applications.Familiarity with identity and access management (IAM) principles.Show more
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Skills Required
docusign , Data Security, zoho crm