Sr Specialist - IT Support

Description

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS, HD Radio and TiVo. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.About the Role:The Corporate IT Employee Productivity Services team at Xperi is seeking a highly skilled and motivated Sr. Engineer to oversee our endpoint management for Windows, Mac, and Ubuntu. The Senior Engineer – Image Management plays a critical role in maintaining enterprise-wide image deployment and endpoint management solutions. This position ensures that all corporate devices are provisioned consistently, securely, and efficiently, supporting a seamless user experience across the organization. Key Responsibilities:

• Image Design & Deployment: Develop and maintain standardized OS images for Windows, Mac, and Ubuntu workstation platforms. Automate image deployment processes using tools like Intune, JAMF, and Landscape. Deploy laptops to end-users locally and work with international Service Desk teams on issues with deployments.
• Lifecycle Management: Oversee the full lifecycle of endpoint device software, including provisioning, patching, compliance, and decommissioning. Ensure timely updates and security patches are applied across all managed devices. Maintain patch levels and SLAs.
• Collaboration & Support: Work closely with the Service Desk teams to troubleshoot escalated issues (Tier 3/4). Manage requests from the security team for updates, patching, and software removal. Provide direct support to end users to resolve their issues efficiently.
• Security & Compliance: Implement and enforce security policies related to endpoint configuration, encryption, and access control. Ensure compliance with corporate standards and regulatory requirements.
• Documentation & Training: Create and maintain runbooks, SOPs, and knowledge base articles. Provide technical guidance, training sessions, and documentation for IT staff and end users.

Who We Are Looking For:

• Qualifications: Degree in Computer Science or equivalent experience.
• Experience: Minimum of 5 years of technical experience with a focus on image management and endpoint provisioning. Hands on experience with Intune, JAMF, Landscape, and scripting (PowerShell, Bash).
• Technical Skills: Strong understanding of OS deployment, driver management, and automation. Familiarity with enterprise security practices and compliance frameworks. Excellent problem-solving, documentation, and communication skills.

What Will Make You Successful:

• Leadership: Ability to lead and collaborate with cross-functional teams.
• Innovation: Forward-thinking and able to develop innovative solutions to enhance productivity.
• Customer Focus: Strong focus on improving the user experience and meeting business requirements.

What You Will Get to Do:

• Impact: Play a key role in enhancing employee productivity, user experience, and collaboration across the organization.
• Growth: Opportunities for professional growth and development.
• Collaboration: Work with a dynamic and supportive team.

Life @ Xperi: At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success. Rewards include:

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.