Senior ServiceNow Developer – CSM & AI Specialist

Hiring : Senior ServiceNow Developer – CSM & AI Specialist

Location : Offshore (Preferred : Bangalore / Hyderabad)

Payroll : Teceze

Client : Publicis Resources

Contract Duration : 6 Months (Extendable)

Availability : Immediate Joiners Preferred

About the Role

We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions . The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.

This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations , leveraging AI technologies to drive service excellence and workflow automation.

Key Responsibilities

• ServiceNow Platform Configuration : Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules.
• CSM Development : Design and implement solutions for Customer Communities Portal , Employee Service Portal , and Customer Service Portal , including Agent Workspaces.
• Integrations : Build and manage integrations using REST APIs , ServiceNow API connectors , and Service Graph connectors for seamless system interoperability.
• AI & Automation : Utilize Now Assist AI tools to enhance user experience through predictive intelligence , machine learning , and natural language processing (NLP) capabilities.
• Custom Development : Develop catalog items , widgets , Business Rules , Client Scripts , UI Policies , ACLs , and other custom elements to meet business requirements.
• Troubleshooting & Support : Provide advanced technical troubleshooting, platform optimization, and post-implementation support.
• Process Optimization : Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery.
• Documentation : Maintain detailed documentation for all configurations, integrations, and custom developments.

Required Skills & Qualifications

Preferred Qualifications