ITSM Platform Engineer

Greetings from TCS!!!!!!!

TCS Hiring for BMC Helix

Job Location : Bangalore

Experience Range : 4-8 Years

Job Description :

BMC Helix ITSM, MYIT, BMC Helix Smart IT, DWPC, DWPA,BMC Helix Innovation Studio,CMDB Development, Integration & Automation

The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio)

• Experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations
• Solid understanding of ITSM processes and Integration techniques.
• Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management
• Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM / ITIL) and cultural challenges.
• Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration / customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
• Develop and implement new functionality determined necessary to support ITIL processes.
• Smart IT knowledge & experience
• Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.
• Preventative maintenance, such as performance tuning, archiving.
• Should understand Helix architecture.
• Strong knowledge of Foundation Data
• Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors
• Able to configure Complex SRDs