Deskside support engineer

Position : Deskside Support Level 1

Location : Pune, Maharashtra, India

Site Address :

1 - Industrial Area, Mindewadi, Maharashtra ( Code : 3177)

2- Rajiv Gandhi Infotech Park Pune (Code : 3178)

3- Near College of Engineering Pune (Code : 3179)

4- Amar Tech Park Pune (Code : 3190)

Free Lancing B2 B Project

Job Type : Backfill-On-Site (Full - Day)

Contract Type : B2 B - Freelancing ( Part Time - At Own)

Contract Duration : 01 Year (Extendable / May Not)

Required Experience : ONLY DESKSIDE SUPPORT L1 / L2 - 1 to 2 years

Package : Per Day ( $ 25 ) ( 08 Hrs- On-Site Support as Backfill)

Role & Responsibilities :

Provided end-to-end technicalsupport for desktopand laptop systems,including troubleshooting hardware, software, and connectivity issues.

Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-userdevices.

Managed the full lifecycle of desktop devices,including configuration, patching, OS imaging, and vendor-based hardware replacements.

Delivered support using tools such as SCCM, Intune, and Service Nowfor asset tracking, ticket resolution, and remote assistance.

Administered approved softwareinstallations, updates, and security patchingin coordination with IT policies.

Provided remote and desksidesupport using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

Offered VIP supportand acted as theprimary onsite contactduring critical escalations or outages.

Supported printers, scanners, and peripheral devices,including troubleshooting and routine maintenance.

Assisted with Active Directory tasks, basic user