A fast-growing player in the E-commerce & Retail Technology sector focused on online marketplace operations, seller support, and order fulfillment for digitally native brands. We optimise end-to-end online retail workflows—catalog management, pricing, logistics coordination, and post-sale service—to drive revenue and customer satisfaction. This remote internship offers hands-on exposure to marketplace operations, analytics, and process optimisation.
Standardized title : E-commerce Operations Intern
Role & Responsibilities
- Manage daily marketplace operations : create and update product listings, maintain inventory records, and adjust pricing as needed.
- Process and track orders, coordinate with logistics partners, and monitor shipment status to ensure timely delivery.
- Resolve customer and seller queries via ticketing systems; escalate complex issues to cross-functional teams when needed.
- Generate and maintain performance dashboards and reports using Excel / Google Sheets to track sales, inventory, and returns.
- Support listing optimisation activities : improve titles, descriptions, images, and search keywords to increase discoverability.
- Assist with returns, refunds, and quality-control workflows; document issues and recommend process improvements.
Skills & Qualifications
Must-Have
Proficiency with Microsoft Excel (pivot tables, formulas) and Google SheetsFamiliarity with e-commerce platforms such as Shopify or Amazon Seller CentralExperience using ticketing systems or CRMs (e.g., Zendesk, Freshdesk)Basic data skills : comfort with SQL queries or advanced spreadsheet formulasHigh attention to detail and ability to manage multiple listings and priorities remotelyReliable internet access and ability to work remotely during agreed hoursPreferred
Exposure to Google Analytics or marketplace analytics dashboardsBasic HTML / CSS for minor product page editsPrior internship or part-time experience in e-commerce operations, marketplace support, or logisticsBenefits & Culture Highlights
Remote-first internship with structured mentorship and real project ownershipCertificate of internship, performance feedback, and potential conversion to a full-time roleFlexible hours, collaborative cross-functional exposure (product, marketing, logistics)To apply, highlight relevant tools you've used and sample tasks or projects (e.g., spreadsheet reports, listings managed) in your resume or cover note. High-performing candidates will be given case-style tasks to demonstrate practical ability.
Note : This is a paid internship.Skills : analytics,amazon seller central,google sheets,microsoft excel,e-commerce,operations
Skills Required
Css, google sheets , Google Analytics, Microsoft Excel, Html, Sql