Program Manager - Cloud Operations & Support

Title : Program Manager - Support Services

Responsible for cloud operations and support services @ Our Client. Our Client is an Enterprise Technology Partner for Product / Platform engineering organizations. Our Client provides solutions and services that supports

• Internal and External customer's Infrastructure, Infrastructure Management Applications, Development Environments, Data Centres
• End customer's cloud based SaaS deployment support services.
• An Enterprise Application's support services (L1 and L2) The role is to provide operational oversight of over 60+ cloud, support engineers and leads.

The broad responsibilities are :

Designing and implementing processes for :

1. Seploying Enterprise Applications in various Cloud platforms (AWS, AZURE, GCP)

2. Ability to provide automated solutions for deployment, monitoring against industry standard Service Level Agreement measures.

3. Strong Experience in managing Information Technology & Cloud Operation for product / platform development organization

4. Supporting customers and end users against defined service level agreement measures.

5. Globally Managing IT infrastructure and services of a IT Product Development organization including their data centres

Here are some key aspects of the role :

Job Duties and Responsibilities :

Requirements :

Operational Oversight Responsibility :

Continuous Improvements :

Experience and Education Requirements :

1. Cloud computing deployments,

2. Overall support process understanding.

3.Team management and

4. Customer relationship management is required.

5. Specific experience in providing IT Application Support for any Product / Platform provider is an added advantage.

Skills : Strong technical skills, excellent problem-solving abilities, and effective communication skills

This role is ideal for individuals passionate about cloud technologies who have an understanding of Enterprise Application deployment and the customer engagement scenarios. Who are eager to drive process improvements and have an understanding for process stability & continuous improvements.

(ref : hirist.tech)