System Processing & Data Quality
- Perform accurate and efficient data entry with a focus on speed and quality
- Ensure high-quality input of customer data, vendor master data, and standard material codes
- Test end-to-end files, process flows, data flows, and reporting capabilities to verify control effectiveness
Process Understanding & Documentation
Understand horizontal stitching of end-to-end (E2E) processes and process mapsCreate and maintain internal operating procedures (IOPs) and standard operating procedures (SOPs)Manage filing and data processing tasks effectivelyIssue Troubleshooting & Escalation
Identify and troubleshoot process issues with a solution-oriented approachInvestigate and escalate testing and process challenges to the appropriate teams or desksKPI & Process Alignment
Align with project teams and global process leaders (GPLs) for KPI guidelines and process flow directionsWork independently to deliver on KPIs and daily operational tasksCustomer Experience & Administrative Support
Support customer onboarding, channel management, case management, and contract / dispute management as requiredPerform specialized technical, administrative, or operational tasks under close supervisionFollow established processes and routines, with minimal independent judgment expectedCandidate Profile :
Entry-level or early-career professional with little or no prior work experience requiredAbility to work independently within defined guidelinesQuick learner, able to absorb new knowledge through brief instructions and explanationsDetail-oriented with strong adherence to processes and proceduresSkills Required
Data Analysis, Integration Testing, Process Optimization