Insights Manager

About Us

We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.

Role Overview

We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams, lead a small analytics pod, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

Key Responsibilities

Lead the development of business insights in areas such as promotion effectiveness, elasticity, and customer engagement.

Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.

Own and prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.

Manage and mentor a team of 2 analysts, guiding them in methodology, prioritization, and problem-solving.

Explore and pilot AI / ML tools to improve customer segmentation, churn prediction, and self-serve analytics.

Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.

Ensure clear, actionable communication of insights to leadership and cross-functional teams.

What We’re Looking For

6+ years of experience in business insights, analytics, or customer intelligence , preferably in B2C retail, lifestyle, or e-commerce.

Strong track record in building and operationalizing customer metrics (e.g., retention, repeat, churn, CLTV) .

Hands-on expertise with analytics tools, dashboards (Power BI, Tableau, or similar), and SQL.

Experience in leading a small analytics team or mentoring analysts.

Exposure to AI / ML applications in CRM such as churn prediction, propensity models, and uplift modeling is a strong plus.

Strong stakeholder management and communication skills to translate data into business action.

Why Join Us

Be the custodian of insights at a leading lifestyle brand.

Shape customer retention, loyalty, and engagement strategy with data at the core.

Lead high-visibility projects that directly impact growth and revenue.

Work in a culture that values innovation, ownership, and data-driven decision-making.

Interested? Share your resume and join us in redefining customer insights for the next phase of retail growth.