(17 / 10 / 2025) Associate Director - Training (RCM)

Job Roles & Responsibilities :

1. Training Strategy and Leadership :

• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.

2. RCM BPO Knowledge Development :

3. Performance Improvement :

4. Onboarding and Upskilling :

5. Client-Focused Training :

6. Compliance and Certification :

7. Budget and Resource Management :

Candidate Requirements Education :

Education :

Experience :

Skills :

Kindly Note : At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment