Team Lead - Digital Banking

ConfidentialLudhiana

30+ days ago

Job description

Key Responsibilities :

Digital Strategy Execution

Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.
Identify key focus areas to enhance digital penetration across customer segments.

Team Leadership

Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area.

Promote a high-performance culture and ensure the team is aligned with digital growth objectives.

Customer Onboarding & Engagement

Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI.

Monitor onboarding performance and identify opportunities to enhance customer engagement and retention.

Training & Capability Building

Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products.

Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage.

Performance Management

Track KPIs related to digital product usage, customer onboarding, and adoption success rates.

Generate reports and insights to support data-driven decisions and continuous improvement.

Stakeholder Coordination

Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives.

Act as a bridge between regional leadership and ground-level teams.

Customer Experience Enhancement

Champion a customer-centric approach to digital adoption efforts.

Gather and analyze customer feedback to implement improvements in digital user experience.

Compliance & Risk Management

Ensure adherence to regulatory requirements and internal digital banking policies.

Promote secure onboarding practices and digital transaction safety across all touchpoints.

Educational Qualification :

Graduate degree in any discipline (mandatory)

Postgraduate degree in Management or related field is an advantage

Experience Requirements :

Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role

Proven track record of managing teams and executing regional initiatives

Skills Required

Digital Banking, Team Management

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Team Lead • Ludhiana

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