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Cloud Kinetics - ITSM / ITAM Platform Implementation Lead - Enterprise Service Management

Cloud Kinetics - ITSM / ITAM Platform Implementation Lead - Enterprise Service Management

ConfidentialChennai, India
5 days ago
Job description

ITSM / ITAM Implementation Lead

We are looking for a seasoned ITSM / ITAM Implementation Lead with deep expertise in enterprise service management solutions, particularly in implementing and integrating platforms such as Atlassian JSM, Device42, Lansweeper, and cloud-based discovery tools.

This role is ideal for a technical leader who has successfully delivered multiple large-scale ITSM, CMDB, and asset management implementations and integrations in complex enterprise environments.

Key Responsibilities

  • Lead the requirement gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms.
  • Design ITIL-compliant processes for incident, change, problem, and service request management.
  • Define and implement foundation data templates and process standards.
  • Drive the implementation of platforms including ITSM, ITAM, CMDB, Asset Discovery, and Data Manager tools.
  • Integrate ITSM platforms with SIEM, SSO, SecOps, DevOps, and SAP.
  • Ensure seamless integration of ITSM systems with patch management, EDR tools, and security platforms.
  • Design and execute data migration from legacy ITSM / CMDB systems to modern platforms.
  • Reconcile asset discovery data with existing asset management systems and ensure data accuracy and integrity.

Desired Candidate Profile

  • 8+ years of experience in Enterprise Service Management (ESM) implementations.
  • Strong command of ITIL practices; ITIL Certification is mandatory.
  • Proven experience leading end-to-end project implementations as a Tech Lead.
  • Hands-on experience with Atlassian JSM (Jira Service Management).
  • Delivered 6+ JSM projects
  • Experience in SSO integration and Atlassian Data Guard.
  • Asset discovery and management experience with platforms like Lansweeper and Device42
  • Successfully delivered 3+ projects with 2000+ assets each.
  • At least 2+ years experience in EOL / EOS Management
  • Experience in using platforms like Atlassian, Device42, or ServiceNow
  • Experience in asset discovery on cloud platforms
  • Working knowledge of integrating ITSM platforms

    • (ref : hirist.tech)

    Skills Required

    Servicenow, Sap, Itsm, Data Migration, Patch Management, Itil, Devops, Sso, Cmdb, Siem, Itam, SECOPS

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