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Luxury Store sales, Jewellery client

Luxury Store sales, Jewellery client

ConfidentialChennai
30+ days ago
Job description

Key Responsibilities :

  • Greet and assist high-end clients with warmth, professionalism, and discretion.
  • Understand customer preferences and provide expert advice on fine jewellery, gemstones, collections, and designs.
  • Build strong relationships with clients to ensure repeat business and referrals.
  • Achieve monthly and quarterly sales targets through effective client engagement and upselling.
  • Maintain in-depth knowledge of jewellery materials, pricing, certifications, and craftsmanship.
  • Handle billing, packaging, and after-sales service with attention to detail and brand standards.
  • Keep the showroom impeccably organized, clean, and aligned with brand aesthetics.
  • Coordinate with internal teams for custom orders, repairs, or client follow-ups.
  • Manage client databases and contribute to exclusive client events or promotions.
  • Adhere to company policies, security procedures, and grooming standards at all times.

Qualifications :

  • Graduate in any discipline; diploma in retail, fashion, or luxury sales is a plus.
  • 2–5 years of experience in luxury retail, jewellery, watches, or high-end fashion.
  • Fluent in English and local language; knowledge of additional languages is an advantage.
  • Presentable, well-groomed, with excellent etiquette and soft skills.
  • Key Skills :

  • Exceptional communication and interpersonal skills
  • Strong client service mindset and ability to handle high-net-worth individuals (HNIs)
  • Sales-driven and goal-oriented
  • Detail-oriented and confident under pressure
  • Knowledge of jewellery certifications (e.g., BIS, IGI, GIA) is preferred
  • Skills Required

    Client Service Management, Ms Office

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