Flexcube Technical with Corporate core banking

Responsibilities

• Be part of Support Implementation activities of Oracle FLEXCUBE Corporate Core Banking product
• Knowledge of various Flexcube Corporate Modules  Fund Transfer Payments Bills  Collection Letter of Credit Loans General Ledger
• Knowledge of EMS Flexml SWIFT Debug Capture process
• Use defined Standards Tools Processes Change Control Steps and document all work to achieve deliverable that meet Quality Audit Compliance expectations of Oracle Client
• Responsible for SLA driven Application Monitoring
• Monitor escalations for L2 L3 Incidents and ensuring closure within the SLAs
• Escalate the Incidents failures to Level2 support as per the defined process
• Support scheduled weekend activities e g BCM testing Data Centre Power downetc of Production applications
• Coordinate with Offshore Development and or Support teams for various technical deliverables including Customization Deliveries Patch sets fixes etc
• He she will need to successfully manage Customer Relationship and respond  address any initial escalations from Customer
• On need basis step in to analyze issues and provide L1 L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location base location
• Coordinate with all stakeholders including Client IT Team Support Team Offshore Development Teams to prepare and provide Status reports to Management  Client periodically
• On occasion he she might be required to provide On Call support during non business hours
• Need involvement in Automation  Continuous Service Improvement
• Guide the business users on any configuration issues related to the application
• Regular defect status reporting along with any critical issues that may require senior managements attention
• Follow structured configuration and release processes for applying fixes and software release
• Work closely with the Infrastructure and Database support teams to ensure that core banking environment is fully secured and optimized for high performance
• Should know how to analyze Debug logs
• Participate in Automation  Continuous Service Improvement

Desired Skills and Experience

Support End of Day EOD and Beginning of day BOD batch operations

Qualifications

Other skills

Skills Required

Java, Xml, Unix Shell Scripting