Support Operations Analyst II

Responsibilities :

Operations Analysts examine the workings of an organization to offer solutions to problems and develop procedures for better decision-making. Generally, an operations analyst is tasked with evaluating and updating procedures, practices, and operations. The operations analyst is a key member of the operations team supporting data management, client reporting, trade processes, and problem resolution.

Responsibilities :

• Identifies project requirements by interviewing customers, analyzing operations, determining project scope, documenting results, and preparing customer contracts.
• Develops problem solutions by describing requirements, studying system capabilities, analyzing alternative solutions, preparing system specifications, and writing programs.
• Develops project estimates by identifying phases and elements, personnel requirements, and costs.
• Verifies results by completing tests.
• Prepares customers to use system by conducting training.
• Provides reference for customers by writing documentation providing support and help.
• Maintains systems by researching and resolving problems maintaining system integrity and security.
• Maintains quality service by establishing and enforcing organization standards.
• Prepares reports by collecting, analyzing, and summarizing information.
• Contributes to team effort by accomplishing related results as needed.

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