Lead Software Development Engineer [T500-21340]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Responsibilities :

Collaborate cross-functionally with business and other IT teams across Delta.

Champion development and integration standards, best practices, and their related deliverables

Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible.

Use GitLab for source control and understand how to properly deploy code between environments.

Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business’s requirements.

Debug existing code and improve legacy unit tests.

Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.

Participate in the creation of documentation to ensure that no component or process is a closed system.

Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.

Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.

Act with urgency and a sense of ownership in the broader scheme of Delta’s success

Support off-hours problems when they arise.

What you need to succeed (minimum qualifications) :

Bachelor’s degree in Information Systems, Computer Science or related field

7 years of enterprise experience developing Salesforce.com products

A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects

Experience in Service cloud-Must implementation

Understanding of object-based model, governor limits in Salesforce

Experience in working with async and sync processes

Proficient in advanced admin features - Example : flows, Dynamic forms

REST-Must and SOAP integrations

Good understanding and hands on experience - Object oriented programming, Apex, LWC, Messaging in App on Web with Einstein bots

Works well with individuals at all levels of Salesforce experience

Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools

Experience in debugging components and code built by other developers and understand how to get to the root of the issue

Robust experience in Service Cloud features in an operationally-critical context

Embraces diverse people, thinking and styles

Consistently makes safety and security, of self and others, the priority

Complex cloud experience, CRM analytics,Experience Cloud

Preferred Qualifications :

Exposure to diverse lines of business using Salesforce in different ways

Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution

Unafraid to offer suggestions if there may be a more efficient way to do something