Customer Service Officer

Customer Service Officer (CSO) at Mango Insurance - Indore

Mango Insurance, a rapidly expanding international insurance brokerage, is recruiting a Customer Service Officer (CSO) for our Client Servicing team in Indore. This position supports Client Executives in delivering superior post-sale service and fostering client retention.

Location : Indore, Madhya Pradesh (IMango Shared Service Pvt Ltd, 306, 3rd Floor, Princes&apos Business Skyline, Scheme No. 54)

Type : Full-time (40 hours / week)

Reports to : Customer Service Officer Team Lead

Key Responsibilities :

• Policy Management : Process endorsements, renewals, cancellations, and reinstatements; coordinate with carriers to update policies and ensure compliant records.
• Premium & Billing : Advise on financing options, issue invoices, monitor payments, and resolve discrepancies with finance teams.
• Client Support : Address inquiries on policies, coverage, and payments; manage renewals and resolve issues to enhance satisfaction and retention.
• Data & Reporting : Produce reports on renewals, claims, and payments; maintain CRM databases and deliver insights for retention strategies.
• Collaboration : Partner with internal teams (e.g., Client Executives, Pre-Sales Analysts) and external entities (insurers, underwriters) for efficient service delivery.
• Team Support : Identify potential attrition or errors, participate in meetings, comply with procedures, and utilize relevant software.

Qualifications :

Preferred Qualifications :

Benefits :

Apply by submitting your resume and cover letter to [HIDDEN TEXT] or via direct message.

#InsuranceJobs #CustomerService #IndoreJobs #CareerGrowth #MangoInsurance

Mango Insurance is an equal opportunity employer. Responsibilities may adjust as required.

Show more

Show less

Skills Required

Salesforce, Word, endorsements, insurance policies , Outlook, Excel, premium financing, Microsoft Office Suite, Crm Systems