Customer Support & Lead Generation Intern

Location : Remote / Thane (Hybrid)

Company : sharpely

About sharpely :

sharpely is an investment research platform built for serious investors and wealth professionals. We help our users make smarter, data-backed investment decisions with speed and confidence. Backed by cutting-edge tech and a fast-growing user base, we’re shaping the future of intelligent investing.

About the Role

We’re looking for someone hungry to learn, proactive, and excited to make an impact from Day 1.

This isn’t a typical customer support job. You’ll be the bridge between our users, our sales funnel, and our product team… helping us shape how sharpely grows.

If you’re someone who enjoys conversations, problem-solving, and thinking like a business owner, this role gives you a front-row seat to product development, growth, and customer success, all at once!

What You’ll Be Doing

• Be the first point of contact for users : guiding them, solving queries, and ensuring every sharpely user has a delightful experience.
• Understand the product deeply and communicate its value to new users and potential clients.
• Generate, qualify, and nurture leads through thoughtful conversations… helping convert initial interest into high-intent prospects.
• Capture user insights and feedback to share with the product and marketing teams.
• Work closely with the marketing and product teams to identify patterns and opportunities that drive stronger long-term lead conversion.
• Contribute ideas to improve customer engagement, onboarding flows, and support documentation as we scale.

Why This Role Is a Big Deal