Quality Control - Executive / Senior Executive

Job Description : Quality Control - Executive / Senior Executive

Responsibilities :

• Managing customer complaints and providing solutions in coordination with the team.
• Scheduling appointments and resolving complaints received from end users.
• Investigating root causes and conducting further analysis.
• Coordinating with the head office and factory for complaint closure within specified timelines.
• Preparing weekly and monthly reports for management, including observations and the number of resolved cases.
• Ensuring clear communication on complaint closure with key stakeholders.

Requirements