Client Services Executive

Job Description : Client Services Executive

Company : WNS

Location : Pune

Experience : 1+ years

Work Shift : Day Shift

Qualification : Graduate from any stream (Hotel Management preferred)

About WNS

WNS is a leading global Business Process Management (BPM) company delivering end-to-end operations support across customer experience, finance & accounting, analytics, and various industry-specific domains. At WNS Pune, we offer a collaborative, professional, and growth-focused work culture.

About the Role

WNS is hiring a Client Services Executive who will be responsible for managing client relationships, interacting with international clients, and ensuring smooth service delivery with a high level of professionalism.

Key Responsibilities

Act as the main point of contact for assigned clients, including international clients .

Build and maintain strong, long-term client relationships.

Understand client expectations and ensure timely resolution of issues.

Coordinate with internal teams to ensure accurate and timely service delivery.

Track client satisfaction and share periodic performance reports.

Prepare documentation, client updates, and activity reports.

Identify scope for improvements and value additions.

Required Skills & Competencies

Excellent verbal and written communication skills .

Strong interpersonal skills with the ability to interact with international clients confidently.

Customer-focused and professional approach to client management.

Ability to multitask and manage multiple client accounts.

Good analytical and problem-solving skills.

Proficiency in MS Office applications.

Preference for candidates from Hotel Management background.

Eligibility Criteria

Graduate from any discipline (Hotel Management preferred).

Minimum 1+ years of experience in client servicing, customer management, or international client handling.

Must be comfortable working in a Day Shift at the Pune location.

What WNS Offers

Strong learning and career development opportunities.

Supportive and inclusive workplace culture.

Opportunity to work directly with global clients.

Competitive salary with performance-based benefits.

Contact for Application

HR Anjali - 7738063967 or send me your cv - anjali.shaw@wns.com